Elements and Performance Criteria
- Benchmark website performance
- Review client performance expectations from specifications and business requirements
- Test administration and maintenance requirements against specifications and business requirements
- Establish performance benchmarks from specifications and business requirements
- Ensure performance benchmarks are tested
- Record measured performance benchmarks against specifications
- Track website performance
- Measure actual website performance against performance benchmarks in key areas and record outcomes
- Establish procedures and policies for maintaining stability of actions and processes related to the website
- Identify faults or suggest improvements to the website
- Implement improvements according to business requirements and organisational policy and procedures
- Establish automatic fault reporting procedures and processes
- Monitor and maintain website security measures
- Implement administration and maintenance schedules
- Establish preventative maintenance and administration indicators and ensure an alert system is enabled
- Track user activities and make changes to policies or procedures, depending on findings
- Tune performance
- Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies
- Record performance inconsistencies and incorporate learning into revised policy and procedures
- Use diagnostic and software tools to identify and correct website faults
- Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website
- Complete and record fault correction and maintenance reports
- Initiate and monitor performance improvement
- Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems
- Review security tools and procedures and conduct improvements where necessary
- Document and implement maintenance schedules
- Review maintenance and administration documentation according to policy and procedures, in order to identify areas for performance improvement
- Update the website on a regular basis, including information, links, multimedia links and back-end software
- Provide a timely and appropriate response to client to provide improvement or maintenance suggestions